Our policy

Delivery, pickup & visit appointments

We want every family to have a clear, respectful and professional experience. Please read this page before scheduling a pickup or a visit. It takes two minutes and answers almost every question people ask us.

Delivery

No deposit. Fees quoted in advance

Pickup

$500 refundable deposit

Visit

$500 refundable deposit

Option 1

Delivery

We bring your monkey to you.

Delivery is available for every monkey in our nursery.
Arrangements, timing and any transport fees are agreed in advance. Nothing is added at the end.
All deliveries are subject to approval and to compliance with the laws that apply where you live.

Option 2

Pickup

You collect in person, by appointment.

You are welcome to collect your monkey from us instead of using delivery.
A $500 deposit is required to reserve a pickup appointment.
Once the deposit is received we confirm your date and time immediately.

Option 3

Visit before deciding

Meet them first, then make up your mind.

If you would like to visit before making a decision, you may book an appointment.
A $500 deposit is required to secure your visit.
The deposit is fully refundable if you decide a monkey isn’t right for you.

Why the deposit is required

We receive a very high volume of messages every day, and many families tell us they would like to visit. Our time and our schedule are limited, and some people book a visit purely to take photographs of themselves with our monkeys.

The $500 deposit helps us identify serious families and makes sure we can give each genuine client the attention they deserve. It lets us manage demand fairly and reserve appointment times for the people who are ready to move forward.

Deposit terms

Fully refundable: The $500 deposit is fully refundable if you change your mind.
Applied to your balance: If you decide to proceed, the deposit comes off your final balance. It is not an extra charge.
Confirms your slot: Your pickup or visit appointment is not confirmed until the deposit is received.
Same-day refunds: Refunds are processed the same day, using the original payment method.
Changes and cancellations: If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can adjust our schedule.

Scheduling

Appointments are subject to availability. Once your deposit is received, we contact you immediately to confirm your date and time.

Request an appointment Email us